I had applied for an EAD for a L2 Visa. Although I entered the information correctly, USCIS rejected the application stating that I applied under a wrong category. I called them multiple times to explain this and there was no proper response. Some even suggested me to reapply and start all over again. I sent a mail to Rajiv and he suggested contacting the local Congressman's office. I explained these details to a member of my local congressman's office and she was able to contact USCIS and get the EAD approved.