Contacting Lockbox on rejected applications
Lockbox can be reached via lockboxsupport@dhs.gov. Applicants can mark outside the package “Attention supervisor” and include a copy of the email received from lockboxsupport@dhs.gov giving instructions to refile while re-filing a rejected case.
I-485 receipt for EAD and Advance Parole applications
When original receipt notice for a pending I-485 adjustment of status application is not received the applicant should include alternative documentation like a canceled check, case status update from the USCIS website, a biometrics notice, prior I-765 or I-131 filings or other evidence while filing EAD and AP applications.
Delay in receiving receipts from Arizona and Dallas
The date when package is delivered to USCIS is supposed to be the official date of receipt. If there is a delay or to determine the status of the application or petition, one should contact lockboxsupport@dhs.gov. For a smooth process, stop payment on checks and re-filing applications should not be made.
Receiving fee receipts dated on a weekend
Sometimes fee receipts or responses to Lockbox e-mails are dated on a weekend as Lockbox personnel works on Saturdays and Sundays.
Using highlighter on the forms and using red cover sheets
USCIS, Lockbox Operations advise not to use highlighter on the forms as well as red cover sheets as they get scanned very dark and cannot be read. Instead circle items. For notifying expedite or priority date recapture one can use a light yellow color paper.
Rejection of forms due to incorrect version
In cases where an incorrect form version is received the Lockbox should be using the same guidance as is on the USCIS website. It should be accepted if the form could be scanned.
Rejections for missing information on a form
To avoid confusion over rejections for missing information on a form Lockbox will provide a list. The Lockbox Case Resolution Unit (CRU) should be able to obtain some “missing” information from CLAIMS to limit rejections. Filings should be accepted as long as the basic information is provided.
I-485 applications should not be rejected for lack of an “A” number
I-485 applications should not be rejected for lack of an “A” number as Lockbox Operations recognized a computer glitch that was causing this error.
Expedite procedure for reentry permits at Lockbox
The Lockbox sends the application and petition that are marked “expedite” to the right Service Center in a colored folder so they can be quickly accepted. Follow-ups on the expedite request should henceforth made to the right Service Center via the NCSC (1.800.375.5283) rather than the Lockbox. Lockbox does not the review the merits of an expedite request.
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