Also known as CIS Ombudsman, this office provides recommendations for resolving individual and employer problems with the USCIS. As mandated by the Homeland Security Act of 2002 § 452, CIS Ombudsman is an independent office that reports directly to the Deputy Secretary of Homeland Security. http://www.dhs.gov/xabout/structure/editorial_0482.shtm
USCIS Ombudsman’s recommendations on how to improve the asylum clock. Topics include clearly defining the agency roles, improving communication, providing notice to applicants, and more.
Please check the attached memo.
The Ombudsman's Office requests that customers submit Form DHS 7001 for all cases, including those related to applications for Employment Authorization Documents (EAD). Form DHS 7001 is required by the Ombudsman’s Office for compliance with applicable privacy rules.
Teleconference Recap: Small & Start-Up Business Immigration Issues
On October 20, 2011, the Office of the Citizenship and Immigration Services Ombudsman (Ombudsman's Office) hosted its First Annual Conference bringing together more than 300 participants with diverse backgrounds and interests, to discuss their common goal of improving the delivery of immigration and citizenship services.
On June 20, 2011, the Citizenship and Immigration Services Ombudsman's Office (Ombudsman's Office) hosted a public teleconference regarding U nonimmigrant visas and interviewed U.S. Citizenship and Immigration Services (USCIS) and U.S. Department of State (DOS) officials.
USCIS Ombudsman Case Assistance Online pilot program, a new initiative allowing paperless submission of assistance requests. The pilot program is currently available in Texas and DC, with plans to expand nationwide in fall 2011.
Telecon Recap: Application Processing Times: A Conversation with USCIS Office of Performance and Quality
Overview
On April 27, 2011, the Citizenship and Immigration Services Ombudsman’s Office (Ombudsman’s Office) hosted a public teleconference regarding U.S. Citizenship and Immigration Services (USCIS) processing times and interviewed Mr. Joseph Moore, Chief of the USCIS Office of Performance and Quality (OPQ), for this conversation.
Mr. Moore provided a brief overview of the functions of OPQ, as summarized below:
On June 29, 2011, Ombudsman January Contreras submitted the 2011 Citizenship and Immigration Services Ombudsman’s Annual Report to Congress.
In her opening message, Ombudsman Contreras writes:
April 27, 2011, 2:00 – 3:00 p.m. EST
The Ombudsman's Office invites you to participate in a public teleconference on "Application Processing Times: A Conversation with USCIS." The Ombudsman's Office will interview guest speakers from USCIS' Office of Performance and Quality on the ins and outs of posting processing times and will reserve time for your questions, comments, and suggestions.
To participate, please RSVP to cisombudsman.publicaffairs@dhs.gov.