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How to Make Your Communication with the USCIS Contact Center More Effective

The USCIS Contact Center has  made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes.

When does it make sense to reach out to the USCIS Contact Center?

Release Date 

02/09/2022

“USCIS upholds America’s promise as a nation of welcome and possibility with fairness, integrity, and respect for all we serve.” 

Release Date 

02/04/2022

On Feb. 6, the International Day of Zero Tolerance for Female Genital Mutilation, U.S. Citizenship and Immigration Services joins other U.S. government agencies and the international community in calling for an end to the practice of female genital mutilation or cutting (FGM/C).

FGM/C refers to all procedures involving partial or total removal of the external female genitalia or other injury to the female genital organs for non-medical reasons.

U.S. Citizenship and Immigration Services today published updated policy guidance to change the maximum validity period that may be granted for Employment Authorization Documents (EADs) issued to certain applicants, as well as to provide general guidance on adjudicating Form I-765, Application for Employment Authorization.

Starting today, USCIS will generally grant new and renewed EADs that are valid for two years to applicants in the following categories:

On January 21, 2022, USCIS published the following information on its website, which we have edited to provide clarifying remarks:

You may be eligible to request to transfer the underlying basis of your Form I-485, Application to Register Permanent Residence or Adjust Status, to a different employment-based immigrant category based on another Form I-140, Immigrant Petition for Alien Workers. USCIS may, in its discretion, grant a transfer request, if:

Topics Discussed during the Conference Call:

The Biden administration earlier announced changes in immigration policy treatment of STEM fields that provide welcome opportunities to the people holding F-1 and J-1 visas in the United States.

For more details please visit this link: 

We assisted in responding to an RFE questioning the employer’s educational requirements for an E-3 (Specialty Occupation Workers from Australia) Petition filed for a software developer position.

The dates reflect the month and year in which applications were filed (request date) or submission date of the appeal request for Redeterminations or Center Director Review. The Office of Foreign Labor Certification (OFLC) encourages employers to request a prevailing wage determination for the H-2B program at least 60 days before the date the determination is needed. For various reasons, OFLC may be completing the processing of applications filed prior to the month posted.

Release Date 

02/18/2022

U.S. Citizenship and Immigration Services encourages eligible applicants to consider requesting to transfer the underlying basis of their adjustment of status application to the first (priority workers) or second (noncitizens in professions with advanced degrees or with exceptional ability) employment-based preference categories, because there is an exceptionally high number of employment-based immigrant visas available in these categories during this fiscal year (October 2021 through September 2022).