How to Submit a Case Assistance Request
The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. Citizenship and Immigration Services (USCIS). This page covers what CIS can and cannot help with and how you can submit a request for case assistance with the office.
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Rajiv and team do a great job managing our expectations, completing our visa applications, and answering questions. Sometimes over and over again because we really don't understand! I've never left an interaction feeling like I didn't learn something valuable.